A Buyer’s Guide To Tango Enterprise

We like surprises, too. But not with our software purchases.

Here’s what Tango customers typically experience after signing—and what you can expect too.

Get Buyer's Guide Slides for your CIO

Onboarding phases

Millions of Tango users have helped optimize our onboarding experience.

We’re happy to report it’s short and sweet, with just three phases:

For project owners

For content creators

For end users

Each phase is designed for people who:

Have a lot going on

Love succinct,
step-by-step
instructions

Like their
milestones in
manageable pieces

Dig personalized
guidance in a pinch

Get the details. ⬇️

phase 1

Project owner
onboarding

Align on your project timeline,
stakeholders, and milestones.

Abstract purple background with curved light lavender wave

Why we do it:

It’s nice to hear from a human—and a dedicated Customer Success Manager 👋🏽

Self-configuring SCIM and SSO isn’t everyone’s cup of tea 🍵

No two use cases are exactly the same 💡

How we do it:

A personal introduction to Tango within 48 hours after purchase

Q&A on your software project, distribution methods, and integrations

A 30-minute demo with your #1 tool (or the next best)

Step-by-step action items to expedite Tango’s easy, no-code setup

A game plan to encourage content creation early and often

phase 2

Content creator
onboarding

Teach subject matter experts how to document processes with Tango.

Why we do it:

Capturing institutional knowledge is essential to unlock Tango’s full value 🔓

Integrating Tango into your tools will increase your overall software ROI 💰

It’s fulfilling to help people optimize their processes and prove their
impact 📈

How we do it:

Our product designers have simplicity down to a science, so there isn’t too much to cover here.

Even so—we’ll go over browser and desktop Click-to-Create, Auto-PII Blur, Workspaces, Embed, Pin Your Tango, Analytics, and other useful features for creating, securing, integrating, and analyzing your software training.

phase 3

End user
onboarding

Enable end users to adopt new processes with on-screen guidance.

Why we do it:

There’s nothing like enabling end users to apply knowledge in the flow of work 💃

Silently deploying and pinning Tango’s Chrome Extension for all users is key to success 🔑

How we do it:

First, we’ll schedule a 1:1 call to confirm:

Workspace access

Extension deployment

Your internal communication plan

Then, we’ll host a 30-minute team onboarding to:

Introduce the browser extension

Demo Guide Me from your library of established content

Timelines to choose from

Tango tends to appeal to people who 1) like to move quickly, and 2) have an upcoming software launch or internal training deadline.

No matter which track you choose, you can expect the same white glove service. ⬇️

Documenting processes with Tango for the first time?

Here’s a realistic timeframe. ⬇️

Project onboarding timeline with stages for owner, creator, and end user

Project onboarding timeline with stages for owner, content creator, end user

*Contingent upon content availability from your creators.

Already have a workspace full of Tangos, or just extra motivated?

Here’s a realistic timeframe. ⬇️

Four-week implementation timeline with progressive steps for Tango deployment

Four-week onboarding timeline with progressive implementation steps

What you can expect as a project owner

We won’t ghost you after onboarding.

Here are a dozen things to take advantage of throughout your implementation process and beyond. ⬇️

1:1 support from a dedicated
Customer Success Manager

A check-in cadence tailored to
your needs, preferences, and goals

Strategic consulting
for scaled deployments

Proactively shared
activation stats after 30 days

A Tango Guidance analytics
and process adoption tutorial

Personalized outreach
for hyper-relevant product updates

Optional early access to
new features

A feedback session within the first
90 days to help us build for you

Quarterly business reviews
and custom analytics of interest

24/7 access to
Tango’s Help Center

Prioritized chatbot and email support
to help you get unstuck, ASAP

More direct access to Tango’s
engineers for faster troubleshooting

TANGO SUPPORT RANKS HIGHEST FOR G2 USERS COMPARED TO OTHER LEADING DIGITAL ADOPTION PLATFORMS

Ratings

Meets requirements

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Ease of use

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Ease of setup

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Ease of admin

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Quality of support

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Has the product been a good partner in doing business?

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Product direction
(% positive)

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Reaching out during the week between Christmas and New Year's, I did not expect a response and resolution [to my question] for at least another week. The fact that it happened in less than 24 hours was such a pleasant surprise.

Julie, Database Manager

What you can expect as a buyer

If we don’t have a good reason to hit your inbox or schedule a meeting, we won’t.

Here are four more promises you can hold us to. ⬇️

1. No hidden implementation
fees or fine print

Implementation is quick, easy, and included in Tango’s list price.

Most Digital Adoption Platforms charge a separate implementation fee per tool and require six months to onboard teams (with jQuery, CSS, and HTML proficiency to build content).

Not Tango.

A comparison chart showing Tango’s easy-to-operate, easy-to-integrate, and easy-to-deploy features with check marks, versus other Digital Adoption Platforms with crosses indicating clunky operation, difficulty in integration, complex deployment, and high cost.

An image featuring a gear icon labeled ‘Account activation’ and a bar chart icon labeled ‘Key metrics,’ illustrating Tango’s ongoing partnership and regular touchpoints for account updates.

2. Regular, thoughtful
touch points

Instead of sporadic, sales-y outreach.

If you’re learning your account manager’s name for the first time at renewal, we’re doing it wrong.

3. Actionable quarterly
business reviews

That won't be a waste of your time.

Excluded → Fluff to fill half an hour.
Included → Insights tailored to your unique use cases and goals.

See a sample QBR

An image listing three steps in a quarterly business review: a run-through of top creators and apps, a snapshot of Tango’s product roadmap, and an opportunity for feedback and feature requests. Each step is displayed with a circle containing numbers 1, 2, and 3.

A screenshot showing Tango’s secure blur feature, highlighting the detection of sensitive information with options to confirm, pause, or reject the blur. An arrow points to the ‘Secure Blur’ button for blurring sensitive data like credit card numbers and email addresses.

4. Data security and privacy

If you ask us, there’s no bigger job to be done.

Tango does not sell, rent, or provide information to third parties for advertising purposes.

Tango is SOC 2 Type II compliant, with rigorously tested internal controls and systems for handling customer data securely. To maintain that certification, Tango undergoes an independent third-party audit each year.

Tango offers cutting-edge features to quickly hide sensitive or personal information in any Tango software walkthrough.

Get more peace of mind

Return on investment

Find out how customers like you are leveraging Tango and thinking about ROI. ⬇️

Tango for process standardization

The Problem

With traditional software training:

Everyone documents differently

It can take [highly paid] subject matter experts 2+ hours to create one how-to guide

Documentation is equally hard for end users to find, understand, and apply

The “solution” is to memorize hundreds of (evolving) processes across dozens of tools

The solution(s)

With Tango, customers save time on:

Codifying existing processes

Creating net new standard operating procedures (SOPs)

In-person training sessions that pull people away from their jobs

Repetitive questions and 1:1 software support

With Tango, customers save money on:

Band-aid, siloed knowledge sharing solutions

Additional training headcount

Their current Digital Adoption Platform (that’s $$$ and too complicated to use)

With Tango, customers increase efficiency by:

Introducing interactive software walkthroughs that are brainless to create and follow

Enabling more experts to share knowledge without special skills

Minimizing interruptions for content creators and context switching for end users

Offering a consistent learning experience across disconnected learning tools

Unlocking role-specific training at scale

With Tango, customers decrease risk by:

Protecting sensitive information with auto and batch blur

Increasing compliance with step-by-step instructions

Reducing expensive mistakes with preemptive callouts

Safeguarding intellectual property when employees leave

With Tango, customers increase employee happiness with:

An easier, faster way to create documentation

A single format for learning new software and processes

See how Clincierge used Tango to create more SOPs in less time

Tango for software rollouts

The Problem

Change is hard. Especially when it:

Affects thousands of [reluctant] employees

Disrupts business as usual

Asks people to learn new ways of working and patterns for getting unstuck

Costs a lot of money

The solution(s)

With Tango, customers save time on:

Planning for an upcoming software rollout

Cleaning up the last messy software rollout

Putting together a comprehensive change management plan

Creating internal software training end users actually want to use

Support tickets, emails, calls, direct messages, armchair swivels, and shoulder taps

With Tango, customers save money on:

Separate, per-tool implementation fees that are too expensive to scale

Training and support costs

External agencies, administrators, and consultants

Total cost of ownership

With Tango, customers increase (self-serve) process adoption with:

On-demand, unified software support at employees’ fingertips

Tango’s signature orange box (that shows end users exactly what to do and where to click, directly on their screen)

Just enough change to help people evolve at their own pace

With Tango, customers enhance productivity with:

Click-to-Create (anyone can make a Tango walkthrough simply by clicking through a process)

Multi-app functionality out-of-the-box (because business processes often span across multiple tools)

Knowledge Base and Learning Management System integrations (no context switching or searching required)

Pinned Tangos (to ensure key information is never out of sight and out of mind)

Up to 90% less than anticipated support ticket volume on launch week

Faster response and resolution times with Direct to Guidance links

With Tango, customers prioritize data security, privacy, and compliance with:

Advanced tooling to camouflage personally identifiable information

With Tango, customers maximize software ROI by:

Enhancing the value of their existing learning tech stack

Measuring the impact of their enablement efforts on business outcomes

Surfacing opportunities for continuous process improvement

Seeing who may need a little extra help using software to the fullest

See how SEARHC rolled out Workday to 1,400 employees with Tango

Tango for new hire onboarding

The Problem

22,000 people signed up to use Tango for onboarding last year. Here's what they secretly dreaded most:

Being on an onboarding island for weeks, disconnected from the team and real work

Feeling unable to dig into what they were hired to help solve, build, optimize, etc.

Learning all the SaaS tools and internal processes blocking them from contributing right out of the gate

The solution(s)

With Tango, customers take an employee-first approach to onboarding and eliminate the need to:

Ask for help

Search multiple repositories of information

Weed through wordy PDFs

Watch long videos

Experience death by learning module

Google or YouTube their way through new software

With Tango, customers increase new hire competency and confidence by:

Embedding SOPs directly in the tools where they work

Removing software knowledge as a barrier to getting their first win

Making core business processes easy enough to adopt on autopilot

Minimizing the odds of making a critical misstep

With Tango, customers reduce work and improve morale for hiring managers and top performers by:

Giving them a way to help new hires get up to speed and still get their own work done

Proactively deflecting retraining requests during the new hire nesting period

Empowering new hires to become self-sufficient, sooner

With Tango, customers accelerate time-to-ramp by:

Trading traditional software training for Real-Time Enablement

Saving mental energy previously needed for memorizing software procedures

Freeing new hires up to focus on learning about your company, customers, category, and competition

Speeding up ownership of revenue-generating projects

With Tango, customers measure speed-to-productivity progress with:

Granular data showing when new hires have ramped and to what extent

With Tango, customers maximize software ROI by:

Enhancing the value of their existing learning tech stack

Measuring the impact of their enablement efforts on business outcomes

Surfacing opportunities for continuous process improvement

Seeing who may need a little extra help using software to the fullest

See how SCW accelerated HubSpot adoption by 3X

Rumor has it

If you have a big budget, all the time in the world, and a separate team to create software training documentation—you might not need Tango.

If you need your investment to go as far as possible, as soon as possible, with the headcount you already have—Tango is a no-brainer.

Fastest Implementation’ with a blue ribbon.

Learn more

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Guides

Tango vs. other Digital Adoption Platforms

Beware of Digital Adoption Platforms that are (ironically) hard to adopt. 👀

Guides

Tango and Scribe

Credit where credit is due. ✔️

Keep the
conversation going

ICYMI: Knowledge is most valuable when it’s shared. 😇

Onboarding phases

Project owneronboarding

Content creatoronboarding

End useronboarding

Timelines to choose from

Featured Content

What you can expect as a project owner

What you can expect as a buyer

1. No hidden implementationfees or fine print

2. Regular, thoughtfultouch points

3. Actionable quarterlybusiness reviews

4. Data security and privacy

Return on investment

Rumor has it

Learn more

Keep theconversation going

Project owner
onboarding

Content creator
onboarding

End user
onboarding

1. No hidden implementation
fees or fine print

2. Regular, thoughtful
touch points

3. Actionable quarterly
business reviews

Keep the
conversation going